Netop Vision Remote control software

Troubleshoot:

1. IP Address conflict: Some times two PCs get same ip address and that is why netop does not work. So go to DHCP services and delete the ip address of the computer with netop and restart those computers.

Hello Masud,

CAN’T_CONNECT_VISION

Thank you for your recent inquiry regarding Netop Vision product.

Based on your information that you've provided, at the moment, please follow the next suggestions for 32bit systems:
Teacher PC:

1. From the Teacher PC go to Start, Settings, Control Panel, System, Hardware, Device Manager, Display adapters, right click on “Netop Mirror Driver” and select Uninstall.

2. Restart the Teacher PC.

3. Once restarted, go to “C:\Program Files\Netop\Vision\TSEngine” directory and double click on "meddmrrinst.exe"

4. Restart the Teacher PC and try again.

For 64bit systems, please follow the next steps:

1. From the Teacher PC go to Start, Settings, Control Panel, System, Hardware, Device Manager, Display adapters, right click on “Netop Mirror Driver” and select Uninstall.

2. Restart the Teacher PC.

3. Once restarted, go to "Programs and Features" and do a "Repair" to Vision.

4. Restart the Teacher PC.

5. Once restarted, go to “C:\Program Files\Netop\Vision\TSEngine” directory and double click on "meddmrrinst.exe"

6. Restart the Teacher PC again and try again.

Also, to improve connection between the Teacher and all Student PCs, please consider the following:
Teacher's PC Network Card Settings:

1. Under Teacher console, go to “File” tab, click on “Preferences” button, click on “Network” Icon (left hand side menu) and under “Network type” drop-down list, select Wireless LAN (disregard the "Wireless" name).

2. While you at, please make sure your “Network adapter” drop-down list is not "(Default)" and select your manufacture network card present in your PC.

Recommended to check:

From the Teacher PC, login as an Administrator on the teacher PC, then, go to the registry key:

[HKEY_CURRENT_CONFIG\System\CurrentControlSet\Services\meddmrr\Device0] and; a). create a new key "Attach.ToDesktop"=dword:00000000 b). right click on it and let full permissions on this new key (Attach.ToDesktop) for "Administrators" and :everyone:.

Restart the machine.

Note: if the key "Attach.ToDesktop" is already in that location, then verify if full permission is set. If you having trouble setting up or verifying the attributes of this key, please get in touch with your system administrator.

Also, please make sure that:

1. On Windows 7, logged as an Administrator on all PCs, please make sure that "Network Discovery" feature is on.

2. While you at, available on all Windows based systems, please make sure that "File and Printer Sharing" is installed and checked (selected on).

3. After you installed Netop Vision, please make sure that Vision is added as an exception into the system Firewall rules.

Important: 

Check in the DNS server that two computer don't have same ip address.

As a mandatory requirement for Netop Vision, you have to be able to ping the students computers by name (not by IP address). Therefore, peer-to-peer name resolution must be enabled (e.g., DNS or other name server). If network settings on a computer are changed, this may disrupt name resolution and cause Vision7 connections to fail.Mentioned also in our Vision guide, a DNS server must be in place in order Vision will function properly. If you have trouble to ping the students by their computer name, you have to get in touch with your local system administrator and ask him/her to refresh the DNS records. In other words, you have to have an assign name for each computer with a valid IP address. From the Teacher site, Vision will connect to their student PCs by name.

Resources: for more information, please check out our documentation page at: http://www.netop.com/support/technical-support/netop-vision7.htm#c16926

Documentation: attached with this message, you will find additional information as of downloading Netop Vision, the installation and requirements as well as class configuration.

Stay in touch with Netop Vision by visiting our newly Q&A knowledge base (http://kb.netop.com/) and select the category Vision.

Nice to know: please get the best of your systems by performing regular Microsoft updates on all time (especially critical updates, .NET components and hardware updates) as well as Video and Network cards drivers updates on all PCs including the Teacher PC.

Please try the above suggestions and let me know the outcome. And yet, if you have difficulty going through the above suggestions, please let me know so we can setup a remote session and further assist you.

Thank you and I look forward to your feedback.

Best regards,

Netop Support Team

  

--------------- Original Message ---------------

From: Support [casemanager@netop.com]

Sent: 05.03.2012 18:13

To: mah@stcharles.ac.uk

Subject: RE: Install netop vision teacher on two teacher pc 00063182

Dear Masud Ahmed,

First off, the network connection between the Teacher and the Students should be checked. To do so, please try the following:

1. Open the Windows command prompt by selecting the “Start” menu and entering “cmd” in the search text field box followed by clicking the “enter” key.

2. At the command prompt type "ping" followed by a space and the name of the computer that needs to be checked and hit Enter.

If a number of four replies are received, then the network connection is ok.

The next check would refer to Telnet which is a software that allows users to remotely access another computer.

To get the telnet command working follow these steps:

1. Click Start then select Control Panel.

2. Select Programs and Features.

3. Select Turn Windows features on or off.

4. Select the Telnet Client option.

5. Click OK.

6. A dialog box will appear to confirm installation. The telnet command should now be available.

Once the Telnet command is available, please try the following:

1. Open the Windows command prompt by selecting the “Start” menu and entering “cmd” in the search text field box followed by clicking the “enter” key.

2. At the command prompt type "telnet" followed by a space and the name of the computer that needs to be checked, followed by another space and then the number 60000 and hit Enter.

If the windows goes blank, then the network connection is ok,

In this case the best solution would be to remove the Students and add them again since most likely there was a change in the IP addresses which needs to be restored so that Vision will pick up the Students once more.

Should you experience anymore issues, don't hesitate to contact us again.

Kind regards,

Stefan Alexandru Campan  | Netop Support Specialist

casemanager@netop.com  | Tel: +45 4590 25 10

Netop | www.netop.com

Sos Virtutii, No 19D, 5th Floor

Sector 6 Cod Postal 060787, Bucharest

Romania

--------------- Original Message ---------------

From: Masud Ahmed [mah@stcharles.ac.uk]

Sent: 05.03.2012 14:25

To: casemanager@netop.com

Subject: RE: Install netop vision teacher on two teacher pc 00063182

Hi,

When I open netop vision it does not show any error messages. It simply does not find the computers.

At first I installed netop vision teacher only on one windows PC and it was working fine.

No, I do not get the exactly same issues in windows 7 and windows PCs. In the beginning, the student pcs I could see via windows XP teacher pc, I could not see via the windows 7 teacher PC. I could see rest of the student pcs in windows 7 teacher pc.

Thank you

Masud

-----Original Message-----

From: Support [mailto:casemanager@netop.com]

Sent: 05 March 2012 11:15

To: Masud Ahmed

Subject: Install netop vision teacher on two teacher pc 00063182

Dear Masud Ahmed,

In order to properly investigate the issue you've encountered, please be so kind as to provide us with more information on this. We would need to know what exactly is happening from the time you open up the application, up until the point you experience difficulties. Are there certain functions that trigger the issue? Do you receive any error messages? Did you experience the issue as soon as you install Vision Pro, or did it occur in time? And most importantly, do you get the exact same issue on both operating systems, Windows 7 and Windows Xp?

Please send us all of the above, together with any other information you might consider valuable, that might lead us to a an efficient resolution.

Kind regards,

Stefan Alexandru Campan  | Netop Support Specialist casemanager@netop.com  | Tel: +45 4590 25 10 Netop | www.netop.com Sos Virtutii, No 19D, 5th Floor Sector 6 Cod Postal 060787, Bucharest Romania

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Telephone 020 8968 7755  Facsimile 020 8968 1061  E-mail: enquiries@stcharles.ac.uk

Daniel Moise | Netop Support Specialist

damo@netop.com

Costumer Support Team

Web Form: http://www.netop.com/support/technical-support.htm

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